- We guarantee your 100% satisfaction. If you are not happy with your purchase, we will be happy to accept a return or exchange.
- NYCSOLE.com will accept returns of unworn, resale-able, regular price merchandise for exchange or refund. Return requests must be submitted online within 30 days of your order date. All Final Sale items and SMU shoes cannot be returned or refunded.
- All items purchased with promotional or coupon codes are considered Final Sale items and are only eligible for store credit or exchange.
- All Sale Items and SMU shoes are Final Sale! Eligible for exchange or store credit only.
- Shoes returned without the original packaging will incur an $8.00 restocking fee. Please do not put any mailing labels on the original shoe box. An $8.00 fee will be incurred for any damaged shoe box.
- All returns must be pre-authorized. A Return authorization number (RA#) can be obtained on our website.
- Please allow 1-2 business days for the RMA# number to be issued to you via e-mail.
- Merchandise returned without pre-authorization will be refused. Please be advised that a restocking fee will be applied to refused shipments. The fee is $10 per pair plus the return shipping costs.
- The RA# must be indicated on the outside of the shipped package. The package will be refused without the RA#.
- Freight must be prepaid and the merchandise must be in its original packaging. No freight charges are refundable for any reason other than a shipping error on our part.
- We are not responsible for any returned packages that are lost by the shipping carrier.
- Our Customer Service department will acknowledge receipt of your return item via e-mail and will make every effort to ship your replacement item within one or two business days. For standard shipping you should receive your order within 5-10 business days.
- The customer is responsible for the shipping costs on all sale items to be exchanged.
- Returns/ Exchanges cannot be made in person and cannot be returned to any of NYCSOLE stores.
- Please do not send shoes back to the manufacturer unless instructed to do so.
Thank you for shopping at NYCSOLE.com.